# How to Create a Shared Email ID in Microsoft 365

https://hostcarts.qa/knowledgebase/article/how-to-create-a-shared-email-id-in-microsoft-365

**How to Create a Shared Email ID in Microsoft 365 (Shared Mailbox Guide)**

A Shared Mailbox allows multiple users to send and receive email from a common email address such as support@domain.com, billing@domain.com, or info@domain.com.
Shared mailboxes do not require a separate license (up to 50GB) and are ideal for teams.

**What You Need**

- Microsoft 365 Admin access
- A verified domain
- Users who will access the shared mailbox

1. **Create the Shared Mailbox**
2. **Allow External Senders (Optional but Recommended)**

**If customers or clients must email the shared mailbox:**

1. Open the shared mailbox in Admin Center
2. Go to Settings
3. Enable Allow external senders

1. How Users Access the Shared Mailbox

**Outlook Desktop**

The shared mailbox appears automatically under the user’s primary mailbox.

**Outlook Web**

1. Go to Outlook Web
2. Click profile icon → Open another mailbox
3. Enter the shared email address

1. How Users Send Email From the Shared Mailbox

**In Outlook:**

- Click New Email
- Select From
- Choose the shared email (e.g., support@domain.com)

If the “From” field is not visible:

- Click Options → From

1. **Licensing Notes**

- Shared mailboxes up to 50GB do not require a license
- If you need:

Summary

| Feature | Shared Mailbox |
| --- | --- |
| Multiple users access | ✔️ |
| Send as shared email | ✔️ |
| Needs license | ❌ (up to 50GB) |
| Ideal for | Support, Sales, Billing teams |