cPanel Analytics

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Last modified: June 21, 2021

Important:

We released the first version of cPanel Analytics’ Interface Analytics plugin in cPanel & WHM version 74. We released the full system in cPanel & WHM version 78.

Overview

cPanel Analytics features collect data about interface use and server configuration. We plan to use this information to improve the user experience in our products.

We take your privacy very seriously. We have taken precautions to ensure that the data we collect is secure. We retain cPanel Analytics data for 26 months and then destroy it.

Important:

Configuration Analytics is required. Interface Analytics is optional.
You can enable or disable Interface Analytics at the account or server level at any time. We don’t collect any Interface Analytics data until the root user enables this at the server level. Interface Analytics also doesn’t collect data about specific accounts’ use until that user enables data collection at the account level.
We strongly recommend that plugin developers also anonymize any collected data to respect user privacy.
Interface Analytics respects the dnt (Do Not Track) header. If you have disabled tracking in your browser, the feature will not collect data about you.

Interface Analytics

Interface Analytics allows us to collect data about how users navigate cPanel, WHM, and Webmail from within the interface. In cPanel & WHM version 78 and later, we automatically install the Interface Analytics plugin by default but do not enable it. The server owner and individual users must enable this before data collection begins.

When you enable Interface Analytics at the server level and users enable it at the account level, the plugin gathers several types of data. For more information, read our cPanel Analytics - The Data We Use documentation.

Note:

We do not track the content that exists on cPanel accounts. Additionally, the system removes URL-query parameters before cPanel, L.L.C. receives the data.

In cPanel & WHM version 78 and later

In cPanel & WHM version 74 through 76

Enable or disable at the server level

To enable or disable Interface Analytics at the server level, use WHM’s Configure cPanel Analytics interface (WHM >> Home >> Server Configuration >> Configure cPanel Analytics).

Enable or disable Interface Analytics at the account level

Remember:

The root user must enable Interface Analytics at the server level before users can enable Interface Analytics for their accounts.

To enable or disable cPanel Analytics’ Interface Analytics for the current account, perform the following steps:

Click the graph icon () in the bottom right corner of the interface.
Select the desired Interface Analytics setting:
- Select Allow Data Collection to enable data collection.
- Select Deny Data Collection to disable data collection.

Configuration Analytics

Important:

In cPanel & WHM version 78 and later, Configuration Analytics participation is required. We have classed this data as operational data that cPanel, L.L.C. requires in order to make vital business decisions.

When you upgrade to cPanel & WHM version 78 or higher, the system will automatically enable Configuration Analytics.
This does not enable Interface Analytics or alter your participation (or choice not to participate) in that program.

Configuration Analytics gathers your server’s update logs and sends them to cPanel, L.L.C. for analysis. Whenever the /usr/local/cpanel/scripts/upcp script runs, it creates a tarball file to send. This tarball contains the update log data that the system stored since your last update.

The gather-update-logs script sends this data.
For more information, read our cPanel Analytics - The Data We Use documentation.

Enable or disable in cPanel & WHM versions 74 and 76

With the exception of Interface Analytics, in cPanel & WHM version 74 and 76, you can enable or disable cPanel Analytics features in the Support section of WHM’s Tweak Settings interface (WHM >> Home >> Server Configuration >> Tweak Settings).

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